Having been a satisfied customer with RH for 40 years or so and agreeing wholeheartedly with all the points made by Ruairidh, I was feeling very apprehensive about moving to another company. While I accept that it's my responsibility for making sure that I am insured, having had years of renewal letters on time and being chased if I forget or leave it a bit late to renew, I was lulled into a sense of security and had unconsciously let RH take over that responsibility. So I have mended my ways.

Perhaps my initial post was rather a case of shooting from the hip, but having it happen twice in 18 months got me on the funny bone and I should have got it sorted with them before venting my spleen on the forum! I was ultimately impressed with the way that they dealt with my complaint and re-instated my cover, so I am once again (and rather thankfully) back as a reasonably satisfied customer.

Now I really must take some photos and get the agreed values sorted out...

David

Just had a very apologetic and concerned call from a very pleasant lady at Hiscox (who now own RH). It turns out that the main reason for my not receiving the renewal letter is that my account was set to communication by e-mail. Even so, this should have been followed up by letters.

They have back-dated my insurance to December so that it looks continuous, and my account has now been set to a preference for letters. It might be a good idea if you contacted RH to check that they contact you by letter. As Nick points out, these things are ultimately our responsibility, so I have put an annual reminder in my diary.

David

I was surprised to see this thread re-surface and totally sympathise with David et al whilst agreeing that it is indeed ultimately our own responsibility.

That said, I am really disappointed that RH does seem to now have an issue with their renewals process. I am not at all happy about having the process done by email as it is far too easy to miss them, forget them, or to find them sitting in the spam folder. I would far rather have a snail mail renewal invitation.

Further, as a long term customer (actually, as a customer of ANY duration)I would expect a competent and commercially astute company to telephone me if my policy was about to expire and they had heard nothing about the renewal. I said this to RH when I had my own renewal crisis last year and the chap I was speaking thought it was done. It clearly isn't.

I will make contact with RH and advise them to have a look at this thread - in the hope that Hiscox will take note and amend their operating procedure in respect of renewals.

p.s. Just seen Ruairidh's latest post about the benefits of RH and totally endorse what he says. I don't want to change provider, but I would like the provider to change. Just a tiny bit.

Location: North Herts

Agree 100pct

Same with Car Tax renewal/sorn etc. it is ultimately our responsibility. Forgot to renew your car tax and stopped by the police, what excuses can you give? none.
best thing is to put it in your telephone diary or computer to remind you a week before or use available apps like
VehicleSmart
DigitalGarage

Location: East Sussex

My experience with RH is good. I'm on email comms with them, and I got my renewal offer yesterday.

Back in October, I added my 1955 Standard 10. They charged me £22 from Oct to end of Feb.

I've not examined the detail yet, but I notice that I'm not covered for theft if the cars are not garaged between 10pm and 6am.

Total premium including tax and legal expenses cover £126.

I'm happy with RH service.

Location: Bonnie Galloway

Received my invitation from RH to renew by post on 22nd January.My present insurance expiring on 14th February.

Location: Colchester

I would advise all with renewed policies to check their cover,I just returned from driving my son's Ford something or other,and for some reason decided to confirm that I was covered on my Seven's policy.Shocked to find that this years paperwork, unlike previous years,has NO mention that the policy holder may also drive other cars. I was covered on the wife's modern policy but what if I wasn't? could have been an impounded car and points with a fine. I've e-mailed RH with my concerns, but thought others should also check their own positions.

Location: Piddle Valley

Back in February 2017 I asked RH to include my son as a driver on my seven insurance. This they did and a few days later the new paperwork arrived only to have omitted his name from the Certificate of Insurance. I advise everyone to check there policy documents when you receive them.

John Mason

Location: Nottinghamshire

Just had a phone call from Rachel at RH who apologised for the omission of the additional vehicle section. I was covered but the paragraph had been missed by a computer glitch. She did advise that in any case we should always check our policies when they arrive. A new correct certificate is now on its way.

Location: Piddle Valley